Inflight WiFi
Spot a WiFi logo during your flight? This means you can stay connected with your friends and family, even when you’re thousands of feet up in the sky. Read more about how to arrange and use inflight WiFi.
WiFi packages
If there’s WiFi access on your flight, you can buy one of the WiFi packages. Which packages are available depends on your destination and the aircraft type you’re flying with.
Packages on flights within Europe
Free messaging
On all European flights with WiFi access, you always receive a complimentary 30 minutes of messaging. This lets you send and receive text messages via WhatsApp, Messenger, WeChat, and similar services. Note that you cannot send or receive photos, videos, or audio files.
Surf
The Surf package costs EUR 8 for your entire flight. With this package, you can:
- surf the internet;
- send and receive e-mails;
- send and receive text messages.
We advise against streaming. The internet connection speed in the Surf package will probably let you watch a buffering screen more often than the actual video.
Streaming
The Streaming package costs EUR 12 for your entire flight. It lets you:
- surf the internet;
- send and receive e-mails including (large) attachments;
- send and receive messages including photos, videos, and audio files;
- stream music, audio, and video.
Packages on intercontinental flights
Free messaging
On all intercontinental flights with WiFi access, you always receive a complimentary hour of messaging. This lets you send and receive text messages via WhatsApp, Messenger, WeChat, and similar services. Note that you cannot send or receive photos, videos, or audio files.
Surf
The Surf package comes in 2 versions: a 1-hour voucher for EUR 8, or a full-flight voucher for EUR 18. With this package, you can:
- surf the internet;
- send and receive e-mails;
- send and receive text messages.
We advise against streaming. The internet connection speed in the Surf package will probably let you watch a buffering screen more often than the actual video.
Streaming
The Streaming package is available on Boeing 777 and Airbus A330 aircraft. It costs EUR 30 for your entire flight and lets you:
- surf the internet;
- send and receive e-mails including (large) attachments;
- send and receive messages including photos, videos, and audio files;
- stream music, audio, and video.
How to connect
You can use the inflight WiFi as soon as you’re seated, or shortly after take-off in some countries. Simply switch your device to aeroplane mode, connect to our WiFi network, and follow the steps popping up on your screen.
Once your device is connected, an “onboard portal” will open. Here, you can activate free messaging, or upgrade your internet package if you didn't already arrange this beforehand. In this portal, you can also check your latest flight status and book activities for your destination.
