Coronavirus: most asked questions
Since the outbreak of the Coronavirus (COVID-19), we have been monitoring the situation minutely and are doing everything possible to assist you with your upcoming travel plans. Here, you'll find up-to-date answers to the most asked questions.
Last updated: Tuesday 23 September 2020, 16:00 / 4:00 PM (Amsterdam time)
Top 5 most asked questions
Find your answer by topic
Refunds and travel vouchers
Need to request a refund or travel voucher because of the coronavirus, but don’t know the whats and hows yet? Check the most asked questions about this topic.
Using a travel voucher
Have you received a travel voucher, but don’t know how to use it yet? We’ve answered the most asked questions about using travel vouchers.
Rebooking and cancellation
If you need to change or cancel your travel plans because of the coronavirus, you have multiple options. It’s also possible that the airline has to cancel your trip.
Updates about travel routes
The countries that allow air travel are constantly changing. Check the latest updates about our travel routes and flights operated by partner airlines.
At the airport and on board
Preparing for your trip is more important than ever. We’re here to guide you through your journey so you can travel with confidence.
Pets and Unaccompanied Minors
If your child is making their first trip by themselves or you’re travelling with your furry friend, you’ll most likely find your answer here.
What impact does the pandemic have on your membership level, and what happens with booked reward tickets? We’ve gathered the most essential information.
If you can’t find the answer to your question, feel free to contact us.