Why choose KLM
Every day, we do our very best to be your favourite airline. Find out why our passengers keep flying with us.
Favourable flight schedules
Make the most of your trip with convenient departure and arrival times – fly to your destination at a decent hour. Our flights fit your schedule, not the other way around.
24 hours to cancel
Go ahead and book that deal! If you have a change of heart within 24 hours after booking, you can cancel your booking, and we’ll reimburse the costs – no questions asked. We won’t even charge you our standard administration fee.
Would you like to think a bit longer about your purchase without worrying the price might go up? For a small fee, you can also choose to take an option on a flight. We’ll guarantee the price, so you can decide later.
Disruption? We got your back
Is your flight disrupted? You can count on us. We’ll inform you right away by phone or e-mail of the flight change or cancellation. Next, we’ll immediately get to rebooking you on the first available flight. The moment we find a free spot, we’ll contact you again about your new flight schedule. Naturally, we’re here to help if you want to change to a different flight or if you have any other questions.
If your new flight doesn’t depart the same day, we won’t let you fend for yourself. From a cup of coffee to a hotel stay, we are serious about making you comfortable.
Onboard care & comfort
We always aim for excellent service! If you have any remarks, please inform our cabin crew. They’ll do their very best to make your flight as comfortable as possible.
Fly more, benefit more
It pays to be a Flying Blue member. Every time you travel with KLM or on partner flights, you earn Miles. You can spend them on reward tickets, extra options, and discounts on a whole range of products and convenient services. Plus, the more you fly, the closer you get to the next tier levels – Silver, Gold and Platinum – which means enjoying even more exclusive perks.
We value your feedback
Throughout your journey, your experience is what counts! We let independent research agencies conduct surveys to find out what you think of us and our services. Based on your feedback, we evaluate and try to improve our services. Your personal data will never be used for commercial offers or mailings unless you’ve given us your explicit permission.
After your flight or after contacting our KLM Customer Contact Centre, you may receive an invite for 1 of our surveys:
- Satisfaction and Service Conformity surveys (by Kantar and Qualtrics)
- Customer Care Monitor (by InSites Consulting)
- Contact Centre Evaluations (by BVA and MediaTech)
We also participate in studies executed by third parties like IATA and Schiphol, and we run several ad hoc studies.